http://www.brighthousereallysucks.com Trials and Tribulations in dealing with Bright House Networks Mon, 19 Jan 2009 21:43:56 +0000 http://backend.userland.com/rss092 en Today the internet just fell off around 11:45.  Some people could get to different sites some couldn't get anywhere but brighthouse was down.  First thing I did when my wife called was tweet Etan at the Orlando Sentinel as he is the only person I know with a direct contact ... http://www.brighthousereallysucks.com/2009/01/19/brighthouse-sucks-some-more/ Long time for a DB restore...should have a hot spare back-up DB server, just change ODBC connections and back up and running.  Oh yeah that's right you really don't care... http://www.brighthousereallysucks.com/2008/12/08/and-its-back/ From the Brighthouse Website, that is down for people on the brighthouse network, ironically... For Immediate Release 12/8/2008 For further information contact: Brian Craven Phone: 407/215-5597 brian.craven@mybrighthouse.com Bright House Networks is Experiencing a Temporary Video Service Outage But Service is Expected to be Restored Soon Maitland, FL--Bright House Networks is experiencing a temporary video service outage due to ... http://www.brighthousereallysucks.com/2008/12/08/the-suck-continues/ So its almost 7:30PM here in Orlando and I still don't have a functional cable box.  I'll do a quick fail round up later but I can really say this has been the worst handling of a system outage that I have ever seen. Keep up with Etan's blog for details: http://blogs.orlandosentinel.com/etan_on_tech/2008/12/central-florida.html http://www.brighthousereallysucks.com/2008/12/08/still-not-fixed/ http://blogs.orlandosentinel.com/etan_on_tech/2008/12/central-florida.html To quote: UPDATE 5:03 P.M Just heard back from Bright House spokeswoman Sara Brady who confirmed the digital cable outage, which she said began at about 3 p.m. today. Brady said Bright House hopes to have service restored between 6 and 7 p.m. tonight. Sucks! http://www.brighthousereallysucks.com/2008/12/08/brighthouse-has-corrupt-data/ How much does this new software suck, I hope we get the tuning resolvers soon so I can use my TiVo again because this just doesn't make sense. Here are a few things I've noticed: Lose buffer after switching sources HDMI freaks out from time to time resulting in no picture just the ... http://www.brighthousereallysucks.com/2008/11/19/new-dvr-software/ I am amazed that I am getting comments on the original post.  I put this up just to see what would happen but its nice to see more people realize what a shitty company this is.  More to come, I am going to add a forum so maybe we can ... http://www.brighthousereallysucks.com/2008/11/19/wow-people-hate-brighthouse/ Please email tips to bigdave914@gmail.com, I will categorize them and get them on the site ASAP! http://www.brighthousereallysucks.com/2008/03/12/got-tips/ I finally have the time to get this site up and going. More to come... http://www.brighthousereallysucks.com/2008/03/12/more-to-come/ Welcome to Bright House REALLY sucks.com. This will be THE place to air your Bright House issues. I can't do anything to help you get them resolved because we all know Bright House isn't about customer service. What I can do it give you a place to ... http://www.brighthousereallysucks.com/2008/02/20/brighthouse-really-sucks/