Today the internet just fell off around 11:45.  Some people could get to different sites some couldn’t get anywhere but brighthouse was down.  First thing I did when my wife called was tweet Etan at the Orlando Sentinel as he is the only person I know with a direct contact at BH.  Ok, he posted [...]

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Long time for a DB restore…should have a hot spare back-up DB server, just change ODBC connections and back up and running.  Oh yeah that’s right you really don’t care…
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From the Brighthouse Website, that is down for people on the brighthouse network, ironically…

For Immediate Release
12/8/2008
For further information contact:

Brian Craven
Phone: 407/215-5597
brian.craven@mybrighthouse.com

Bright House Networks is Experiencing a Temporary Video Service Outage But Service is Expected to be Restored Soon

Maitland, FL–Bright House Networks is experiencing a temporary video service outage due to a corrupt database.
Digital phone and [...]

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So its almost 7:30PM here in Orlando and I still don’t have a functional cable box.  I’ll do a quick fail round up later but I can really say this has been the worst handling of a system outage that I have ever seen.
Keep up with Etan’s blog for details:
http://blogs.orlandosentinel.com/etan_on_tech/2008/12/central-florida.html
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http://blogs.orlandosentinel.com/etan_on_tech/2008/12/central-florida.html
To quote:
UPDATE 5:03 P.M Just heard back from Bright House spokeswoman Sara Brady who confirmed the digital cable outage, which she said began at about 3 p.m. today. Brady said Bright House hopes to have service restored between 6 and 7 p.m. tonight.
Sucks!
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How much does this new software suck, I hope we get the tuning resolvers soon so I can use my TiVo again because this just doesn’t make sense.
Here are a few things I’ve noticed:

Lose buffer after switching sources
HDMI freaks out from time to time resulting in no picture just the channel banner (unplug and replug [...]

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I am amazed that I am getting comments on the original post.  I put this up just to see what would happen but its nice to see more people realize what a shitty company this is.  More to come, I am going to add a forum so maybe we can get some discussion going so [...]

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Please email tips to bigdave914@gmail.com, I will categorize them and get them on the site ASAP!
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I finally have the time to get this site up and going. More to come…
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Welcome to Bright House REALLY sucks.com. This will be THE place to air your Bright House issues. I can’t do anything to help you get them resolved because we all know Bright House isn’t about customer service. What I can do it give you a place to find others who have dealt [...]

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