Today the internet just fell off around 11:45.  Some people could get to different sites some couldn’t get anywhere but brighthouse was down.  First thing I did when my wife called was tweet Etan at the Orlando Sentinel as he is the only person I know with a direct contact at BH.  Ok, he posted [...]

Long time for a DB restore…should have a hot spare back-up DB server, just change ODBC connections and back up and running.  Oh yeah that’s right you really don’t care…

From the Brighthouse Website, that is down for people on the brighthouse network, ironically…

For Immediate Release
12/8/2008
For further information contact:

Brian Craven
Phone: 407/215-5597
brian.craven@mybrighthouse.com

Bright House Networks is Experiencing a Temporary Video Service Outage But Service is Expected to be Restored Soon

Maitland, FL–Bright House Networks is experiencing a temporary video service outage due to a corrupt database.
Digital phone and [...]

So its almost 7:30PM here in Orlando and I still don’t have a functional cable box.  I’ll do a quick fail round up later but I can really say this has been the worst handling of a system outage that I have ever seen.
Keep up with Etan’s blog for details:
http://blogs.orlandosentinel.com/etan_on_tech/2008/12/central-florida.html

http://blogs.orlandosentinel.com/etan_on_tech/2008/12/central-florida.html
To quote:
UPDATE 5:03 P.M Just heard back from Bright House spokeswoman Sara Brady who confirmed the digital cable outage, which she said began at about 3 p.m. today. Brady said Bright House hopes to have service restored between 6 and 7 p.m. tonight.
Sucks!

How much does this new software suck, I hope we get the tuning resolvers soon so I can use my TiVo again because this just doesn’t make sense.
Here are a few things I’ve noticed:

Lose buffer after switching sources
HDMI freaks out from time to time resulting in no picture just the channel banner (unplug and replug [...]

I am amazed that I am getting comments on the original post.  I put this up just to see what would happen but its nice to see more people realize what a shitty company this is.  More to come, I am going to add a forum so maybe we can get some discussion going so [...]

Please email tips to bigdave914@gmail.com, I will categorize them and get them on the site ASAP!

I finally have the time to get this site up and going. More to come…

Welcome to Bright House REALLY sucks.com. This will be THE place to air your Bright House issues. I can’t do anything to help you get them resolved because we all know Bright House isn’t about customer service. What I can do it give you a place to find others who have dealt [...]