Comments on: Welcome to Bright House REALLY Sucks. com

By: tone

tone — Tue, 18 Nov 2008 17:27:41 +0000

Welcome to Brighthouse. The service is pathetic, they do not care at all about their customers. They do not fix problems. The guide states incorrect shows; the internet , cable and phone service are always up and down. You cannot watch TV when you want or what you want as the guide is incorrect and takes forever to load. Every tech gives different reasons, solutions, etc. They know there are issues but continue to avoid. As a 10 year plus customer I have recently changed because I could no longer stand it. I finally did what my family advised, get Satellite service! It is wonderful. No more pixels or screen freezing or cable down. Why I waited this long is beyond me. I know a brighthouse employee who is a neighbor and she has satellite. She says the way they are treated, the customers are treated is a huge joke. They never do anything with many complaints, especially if you complain more than once. Do your self a favor as most of us in my circle of friends have done, get rid of cable and go satellite. Tell your friuends!~

By: stuckinindy

stuckinindy — Sun, 16 Nov 2008 19:59:06 +0000

dumped Brighthouse and got DirectTV……God I should have done it years ago…if you are reading this and tired of talking to auto robots on the phone and still do not get things resolved go to Direct or Dish and talk to people on the phone…..

By: Don

Don — Mon, 27 Oct 2008 20:44:49 +0000

You have no idea what you are talking about. Since I switched to Brighthouse I have never experienced any interruptions of service. My internet is very fast and extremely realiable. My TV picture is very sharp, bright and clear, both on regular channels and HD channels. My phone quality is crytal clear and totally static free. BHN agents are available 24 hours a day and guess what, they speak English. Service is on time, good, and well trained to fixwhatever problems exist. All this for below the competitors pricing.

Sorry to burst your bubble.

By: irritated

irritated — Wed, 22 Oct 2008 02:24:45 +0000

Bright house does suck all this crap about reliabl phone service, please. With in <2mnths of setting up my phone service is has completely shut down TWICE!!.
Thier answer is ‘well sometimes these things happen.’
My phone going dead is actually ok!! I essentially should just expect this to happen, get this, once to twice a month! So then they try to fix it over the phone and when they could not they essentially said ‘o well, we will try to send some one out there should he call you once he arrives?’ HELLO, my phone does not work!
reliable my foot!

These people suck.

By: Hoosier Customer

Hoosier Customer — Sun, 12 Oct 2008 00:20:21 +0000

I live in Indiana and Brighthouse is fighting with all of our local CBS affiliates and now we can’t see any of the CBS shows! No CSI’s, none of them, no Criminal Minds, no Letterman (and he’s FROM Indiana), no Big Bang, 2 and a Half Men. Come on, we have been paying Not-so-Brighthouse for years and now we can’t even see our favorite shows!!! How can these monopolies continue? We need suggestions; people around here are actually buying “rabbit ears.” Everything is going HD and Brighthouse has us by the throat and ears!

By: ryalslawfirm

ryalslawfirm — Wed, 10 Sep 2008 03:02:44 +0000

I’m an attorney and recently spent 2 months getting no work done on the internet at home while droves of techs came and went. They never fixed it but felt free to bill me with the promise of “adjusting the bill when its fixed.” We’ll be seeing each other in district court should they be stupid enough to try and collect. I’m getting DSL. Anyway, I’m investigating a class action suit against this company because I know the “regulators” (read: former industry executives who don’t enforce anything) won’t do anything for consumers. Please give me a call at 205-835-2018 or email me at ryalslawfirm@gmail.com and let me know about your experiences. The big boys may not want to be shunned at the country club, but my little law firm has nothing to lose in this disastrous economy.

By: stuckinindy

stuckinindy — Sat, 09 Aug 2008 15:55:34 +0000

Brighthouse is going bye-bye at my house and I am getting Directtv I wish I knew this blogeration was up and running I could have filled it 11/2 mo. ago. But time heals all. Brighthouse sucks is an understatement!!!!!!! The sad thing if we had bought a house 1 block over we would have Comcast and I could get Big Ten network and Comcast Sports.net Have a good life..

By: tdiddymaximus

tdiddymaximus — Sat, 01 Mar 2008 21:19:08 +0000

well theres a reason why brighthouse networks sucks and i can tell you why, i quit there last week because of the terrible working conditions they make their employees work in. And for all you run arounds, well, thats a whole other email

By: gerhard

gerhard — Sat, 01 Mar 2008 02:03:40 +0000

29 Feb 2008. Sunsports tv advertised Lightning Hockey to be in HD. Brighthouse on screen guide states Lightning hockey in HD for this date. Game comes on on regular channel but no HD. This is a consistent brighthouse problem. Since the HD transmissions start usually 5 to 10 minutes into the game, it becomes obvious that this is an example of technical incompetence on the part of brighthouse. Somebody is asleep at the switch. This is a consistent brighthouse problem and phone calls and emails have no effect and no results other than the usual platitudes like “no feed” (false), channel 718 (or 650) are not in the HD package (false), you do not subscribe to NHL tv package (irrelevant). Contacting SUN sports, the response is that nobody in their broadcast territory reported any problems with the HD signal. Some of the responses from brighthouse read as if they were selected from comedy central since they do not comprehend that they have a problem.

Gerhard