Today the internet just fell off around 11:45. Some people could get to different sites some couldn’t get anywhere but brighthouse was down. First thing I did when my wife called was tweet Etan at the Orlando Sentinel as he is the only person I know with a direct contact at BH. Ok, he posted a blog and everyone flocks to twitter to search on brighthouse and we find out how wide spread the issue is. Skip to a few hours later and we have these lovely responses from Sara Brady:
“If you can’t get through it means they know there is an issue and they are working on it,” Brady said.
WHAT?!?!? You need to fix your issue reporting Brighthouse, we pay good money for a service and we DEMAND to know when you’re having issues. Telling us that a busy signal means you know and are working on it is like me going to the doctor, finding his door locked and assuming he knows I’m sick and going home knowing I’ll just get better. PLEASE!.
Next we have this statement with some background from Etan:
Brady said that although Bright House owns Central Florida News 13, the cable company treats the channel like all other local news outlets when there is an outage. However, she was open to a suggestion that Bright House put a crawl message at the bottom of CFN 13 altering people about service interruptions.
“I will take that advice and maybe we will do that next time,” Brady said.
WHAT?!? This is next time, do you not remember the huge outage last month. How awesome was that? Again we had to rely on Etan to get us the information. Have you learned nothing? Do you care? You’re not showing it. U-Verse can’t expand fast enough and then you’ll wonder why all your customers are leaving. I’ve said this before and I’ll say it again. Get on Twitter, Comcast is there, Bankof America is there be involved with your customers. Why can’t Sara set up a twitter account to let us know what’s going on at LEAST?